Terms and Conditions
(together with the documents expressly referred to on it) tells you
information about Source BioScience UK Limited ("We", "Us" and
"Our") and the legal terms and conditions (together the "Terms") on
which We will supply the sexually transmitted infection ("STI")
testing services (Services) advertised to you.
These Terms will
apply to any contract between Us for the supply of Services to you
(Contract). Please read these Terms carefully and make sure that
you understand them, before ordering Services. Please note
that by ordering Our Services from Us through Our Site or any other
online selling platform, you agree to be bound by these Terms and
the other documents expressly referred to in it.
You should print
a copy of these Terms or save them to your computer for future
We may amend
these Terms from time to time as set out in condition 7 below.
Every time you wish to order Services, please check these Terms to
ensure you understand the terms which will apply at that time.
These Terms, and
any Contract between Us and you, are only in the English
1. Information about Us and
how to contact us
1.1 We operate the website https://www.jbu-clinic.co.uk/
(Our Site). We are Source Bioscience UK Limited, a company
registered in England and Wales under company number 4078501 and
with Our registered office at 1 Orchard Place, Nottingham Business
Park, Nottingham, NG8 6PX. Our VAT number is 813 6499
1.2 To contact Us, please see Our
Contact Us page https://www.jbu-clinic.co.uk/contact/.
If We have to contact you or give you notice in writing, We will do
so by e-mail or by pre-paid post to the address you provide to Us
in your order.
1.3 Our laboratories are
ISO 15189 accredited.
1.4 When We refer in these Terms to
"in writing", this will include e-mail.
1.5 When We refer in these Terms to
"Working Days" we mean a day other than a Saturday, Sunday or
public holiday in England when banks in London are open for
2. Use of Our
Our Site to purchase the Services, your use of Our Site is governed
Please take the time to read these, as they include important
terms which apply to you.
3. How We use your personal
We require the following information
from you in order that We may provide you with Our Services: title,
first name, last name, email address, house/flat number, street
address, city and postcode, gender, date of birth, country of birth
and preferred method of contact.
We only use your
Please take the time to read this, as it will explain how we
process your personal information and for what purpose, and include
important terms which apply to you.
4. How the Contract is formed
between you and Us
4.1 You may only order Services from
Us if you are at least 16 years old.
4.2 To place an order from Us, you
will need to;
(a) select and order your STI testing
(b) provide the necessary details to
enable Us to process your order and provide the Services; and
(c) complete the required online
4.3 Acknowledging your order. After
you place an order, you will receive an e-mail from Us
acknowledging that We have received your order. The e-mail will
contain your Unique ID and access key;
4.4 How we will accept your Order. Our
acceptance of your order will take place when we provide you with
acceptance confirmation, notifying you that the STI testing kit has
been dispatched via the contact method selected by you (i.e. email,
SMS or both) during the order process (Dispatch
Confirmation). The Contract between Us and you will only be
formed when We send you the Dispatch Confirmation.
4.5 If We cannot accept your order. If
We are unable to supply the Services to you, We will inform you of
this by your chosen contact method and We will not process your
order. If you have already paid for the Services, We will refund
you the full amount as soon as possible but in any event within 14
5. STI testing
5.1 Delivery. Following Our acceptance
of your order to Us, We will send an STI testing kit by first class
post to the address provided by you. We estimate delivery of
the STI testing kit to be within 5 Working Days of the date of your
5.2 If you have not received an STI
testing kit within 5 Working Days of the date of your order, please
get in contact with Us.
5.3 We are not
responsible for delays outside Our control. If our supply
of the STI testing kit is delayed by an Event Outside Our Control
(as defined in condition 16.2 below), then We will contact you as
soon as possible to let you know and We will take steps to minimise
the effect of the delay. Provided We do this We will not be liable
for delays caused by the event, but if there is a risk of
substantial delay you may contact Us to end the Contract and
receive a refund for any Services you have paid for but not
5.4 Following receipt of the STI
testing kit, you should follow the instructions enclosed within the
STI testing kit, and return the test pack with your sample to Us as
soon as possible (and in any event within the time frame set out in
the STI testing kit) and in the envelope and packaging
5.5 We are not liable for any loss of
or damage to any Sample which occurs in transit. It is your sole
responsibility to organise insurance cover (where you consider
appropriate) for any samples in transit. In the case of loss or
damage during transit, a new sample will be required in order to
complete the Services and, accordingly, this must be re-submitted
at your expense.
5.6 In the unlikely event that there
is a defect with the STI testing kit, please contact Us immediately
and We will send a new STI testing kit. The defective testing
kit should also be returned to Us by post using the pre-paid
envelope and packaging provided.
6.1 Following receipt of your sample,
We will endeavour to test your sample and provide your results
within ten (10) Working Days of receipt (but in most cases expect
timescales for completion of testing to be shorter). However there
may be delays due to an Event Outside Our Control (as defined in
condition 16.2 below). Please see condition 16 below for Our
responsibilities when an Event Outside Our Control happens.
6.2 Reasons We may not be able to
provide the Services. We will not be able to provide the Services
in the event that:
(a) you fail to return the testing kit
to Us with your sample; or
(b) the sample sent to Us is
defective. A defective sample (Defective Sample) means a sample
which contains an insufficient volume of DNA, a sample that has
been collected in the incorrect container, a sample that is
evidently damaged, a sample that has been contaminated or impure, a
sample of a quantity that is less than that required, a sample
which does not meet Our quality control process, or otherwise a
sample that has not been collected in accordance with Our
instructions to you. Visit the FAQ page on Our website for
more information about how to avoid a Defective Sample: https://www.jbu-clinic.co.uk/faq/.
6.3 If We are able to provide the
results to your test We will notify you when your results are ready
by the contact method that you selected. Your results will be
made available to you securely on Our Site with your order ID and
6.4 If We are unable to provide
results to your test We will notify you by the contact method you
have selected. If We are unable to provide the Services for
the reasons set out in condition 6.2 above, you will still be
required to pay for the Services in full and you will not be
entitled to any refund.
6.5 Reasons We may suspend the supply
of Services to you. We may have to suspend the supply of Services
(i) deal with technical problems or
make minor technical changes; or
(ii) update the Services to reflect
changes in relevant laws and regulatory requirements.
6.6 Your rights if we suspend the
supply of Services. We will contact you in advance to tell you We
will be suspending supply of the Services, unless the problem is
urgent or an emergency. You may contact Us to end the Contract for
the Services if We suspend it, or tell you We are going to suspend
it and We will refund any sums you have paid in advance for
Services that you have not received within 14 days.
7. Our right to make
7.1 Minor changes to the Services. We
may change the Services:
(a) to reflect changes in relevant
laws and regulatory requirements; and
(b) to implement minor technical
adjustments and improvements, for example to address a security
threat. These changes will not materially affect your use of the
7.2 More significant
changes to the Services and these Terms. Where we make
significant changes to the Services and/or these Terms We will
notify you and you may then contact Us to end the Contract before
the changes take effect and receive a refund for any Services paid
for but not received.
8. Your rights to end the
8.1 You can always end your Contract
with Us. Your rights when you end the Contract will depend on
what you have bought, whether there is anything wrong with it, how
We are performing and when you decide to end the Contract:
(a) If what you have bought is faulty
or misdescribed you may have a legal right to end the Contract (or
to get the STI testing kit replaced or the Services re-performed or
to get some or all of your money back), see condition 10;
(b) If you want to end the Contract
because of something We have done or have told you We are going to
do, see condition 8.2;
(c) If you have just changed your mind
about the Services, see condition 8.3 -8.5. You may be able to get
a refund if you are within the cooling-off period, but this may be
subject to deductions and you will have to pay the costs of return
of any goods, including the STI testing kit;
(d) In all other cases (if We are not
at fault and there is no right to change your mind), see condition
8.2 Ending the contract because of
something We have done or are going to do. If you are ending the
Contract for a reason set out at (a) to (e) below the Contract will
end immediately and We will refund you in full for any Services
which have not been provided and you may also be entitled to
compensation. The reasons are:
(a) We have told you about an upcoming
significant change to the Services or these terms which you do not
agree to (see condition 7.2);
(b) We have told you about an error in
the price or description of the Services you have ordered and you
do not wish to proceed;
(c) there is a risk that supply of the
Services may be significantly delayed because of an Event Outside
Our Control (see condition 16);
(d) We have suspended supply of the
Services for technical reasons (see condition 6.5); or
(e) you have a legal right to end the
Contract because of something We have done wrong.
8.3 Exercising your right to change
your mind (Consumer Contracts Regulations 2013). For Services
bought online you have a legal right to change your mind within 14
days and receive a refund. These rights, under the Consumer
Contracts Regulations 2013, are explained in more detail in these
8.4 When you don't have the right to
change your mind. You do not have a right to change your mind
in respect of Services once these have been completed, even if the
cancellation period is still running.
8.5 How long do I have to change my
mind? You have 14 days after the day We provide you with your
Dispatch Confirmation. However, once We have completed the Services
you cannot change your mind, even if the period is still running.
If you cancel after We have started the Services, you must pay Us
for any costs incurred or committed by Us in performance of the
Services provided up until the time you tell Us that you have
changed your mind.
8.6 Ending the Contract where We are
not at fault and there is no right to change your mind. Even if We
are not at fault and you do not have a right to change your mind
(see condition 8.1 above), you can still end the Contract before it
is completed, but you may have to pay Us compensation. A Contract
is completed when We have finished providing the Services and you
have paid for them. If you want to end the Contract in these
circumstances, just contact Us to let Us know. The Contract will
end immediately and We will refund any sums paid by you for
Services not provided but we may deduct from that refund reasonable
compensation for the net costs we will incur as a result of your
ending the contract.
9. How to end the Contract
with Us (including if you have changed your mind)
9.1 Tell Us you want to end the
Contract. To end the Contract with Us, please let Us know by doing
one of the following:
(a) Email. Email Us at [email protected].
Please provide your name, home address, details of the order and,
where available, your phone number and email address.
(b) Online. Complete the Contact Us
form on Our Site: https://www.jbu-clinic.co.uk/contact/.
(c) By post. Or simply write to Us at
Source Bioscience UK Limited at 1 Orchard Place, Nottingham
Business Park, Nottingham, NG8 6PX, including your order reference
and your reason for wanting to end the contract.
9.2 How We will refund you. We
will refund you the price you paid for the Services including
delivery costs, by the method you used for payment. However, We may
make deductions from the price, as described below.
9.3 Deductions from refunds. If you
are exercising your right to change your mind We will reduce your
refund of the price to cover the net costs incurred by Us in
providing the Services up to the date you provided us with notice
9.4 When your refund will be made. We
will make any refunds due to you as soon as possible but in any
event within 14 days of your telling Us you have changed your
10. If there is a problem with
10.1 How to tell Us about problems. If
you have any questions or complaints about the Services, please
contact Us by e-mail at [email protected]
or by post to 1 Orchard Place, Nottingham Business Park,
Nottingham, NG8 6PX.
10.2 Summary of your legal rights. We
are under a legal duty to supply Services that are in conformity
with this Contract. See the box below for a summary of your key
legal rights in relation to the Services. Nothing in these terms
will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to
certain exceptions. For detailed information please visit the
Citizens Advice website www.adviceguide.org.uk or call 03454 04 05
The Consumer Rights Act 2015 says:
you can ask Us to repeat or fix a service if it's not carried
out with reasonable care and skill, or get some money back if We
can't fix it.
if you haven't agreed a price upfront, what you're asked to pay
must be reasonable.
if you haven't agreed a time upfront, it must be carried out
within a reasonable time.
11. Your obligation to return
STI testing kits.
11.1 If the Contract is ended for any
reason after the STI testing kit was delivered to you:
(a) you must return the STI testing
kit to Us in the same condition it was delivered to you in, unused
and sealed within its original packaging as soon as reasonably
(b) unless the STI testing kit is
faulty or not as described (in this case, see condition 5.6 above),
you will be responsible for the cost of returning the STI
testing kit to Us.
11.2 When We will pay the costs of
return. We will pay the costs of return:
(a) if the STI testing kits are faulty
or misdescribed; or
(b) if you are ending the Contract
because We have told you of an upcoming significant change to the
Services or these terms, an error in pricing or description, a
delay in delivery due to an Event Outside Our Control (please see
condition 16 below) or because you have a legal right to do so as a
result of something We have done wrong.
In all other circumstances (including
where you are exercising your right to change your mind) you must
pay the costs of return.
12. No international
12.1 Our online offerings are solely
for the promotion of our Services in the UK. Unfortunately, We do
not delivery to addresses outside the UK.
12.2 You may place an order for
Services from outside the UK, but this order must be for delivery
to an address in the UK.
13. Price of Services and
13.1 Where to find the
price for the Services. The prices of the Services will be
as quoted on Our Site or, where applicable, the online selling
platform you are purchasing Our Services through, at the time when
you place your order. We take all reasonable care to ensure that
the price of the Services advised to you is correct. However if We
discover an error in the price of the Services you ordered, please
see condition 13.5 below for what happens in this event.
13.2 Prices for Our Services may
change from time to time, but changes will not affect the price for
any order which We have confirmed with a Dispatch Confirmation.
13.3 The price of the Services
includes VAT (where applicable) at the applicable current rate
chargeable in the UK for the time being.
13.4 The price of the Services
includes delivery charges for the STI testing kit.
13.5 What happens if We got the price
wrong. It is always possible that, despite Our reasonable efforts,
the Services may be incorrectly priced.
13.6 We will normally check prices
before accepting your order. If, prior to sending Dispatch
Confirmation, We discover that the Services' correct price at your
order date is less than our stated price at your order date, We
will charge the lower amount. If We discover that the Services'
correct price at your order date is higher than Our stated price at
your order date, We will inform you of this error and We will give
you the option of continuing to purchase the Services at the
correct price or cancelling your order. We will not process your
order until We have your instructions. If We are unable to contact
you using the contact details you provided during the order
process, We will treat the order as cancelled and notify you in
13.7 Where we send you a Dispatch
Confirmation but the pricing error is obvious and unmistakeable and
could have reasonably been recognised by you as a mispricing, We
may end the Contract and refund you any sums you have paid and
require that you return any sample kits provided to you.
14. When you must pay and how
14.1 Where using Our Site You can only
pay for Services using a debit card or credit card. We accept
the following cards:
14.2 Payment for Services ordered
through other online selling platforms shall be accepted in
accordance with the payment facilities offered by the online
selling platform provider.
14.3 Payment for the Services and all
applicable delivery charges must be made in advance.
14.4 We can charge
interest if you pay late. If you do not make any payment
to Us by the due date We may charge interest to you on the overdue
amount at the rate of 4% a year above the base lending rate of Bank
of England from time to time. This interest shall accrue on a daily
basis from the due date until the date of actual payment of the
overdue amount, whether before or after judgment. You must pay Us
interest together with any overdue amount.
14.5 What to do if you think Our
charges are wrong. If you think Our charges are wrong please
contact Us promptly to let Us know and We will not charge you
interest until We have resolved the issue.
15. Our responsibility for
loss or damage suffered by you
15.1 We are responsible
to you for foreseeable loss and damage caused by Us. If We
fail to comply with these Terms, We are responsible for loss or
damage you suffer that is a foreseeable result of Our breach of
these Terms or Our negligence, but We are not responsible for any
loss or damage that is not foreseeable. Loss or damage is
foreseeable if they were an obvious consequence of Our breach or if
they were contemplated by you and Us at the time We entered into
15.2 We are not responsible for loss
or damage suffered due to your errors or omissions or any defects
in the sample you provide Us with. We will not be liable for any
failure by you to comply with these Terms or any error in the
results arising from the provision of the Services that is due in
whole or in part to a Defective Sample that you provide Us with
(see condition 6.2(b)).
15.3 We are not liable
for business losses. We only supply the Services to you
for your own private use. If you use the Services for any
commercial, business or re-sale purposes, We will have no liability
to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
15.4 We do not in any way exclude or
limit Our liability for:
(a) death or personal injury caused by
(b) fraud or fraudulent
(c) any other matter which it would be
unlawful for Us to exclude or redirect liability.
16. Events outside Our
16.1 We will not be liable or
responsible for any failure to perform, or delay in performance of,
any of Our obligations under a Contract that is caused by an Event
Outside Our Control. An Event Outside Our Control is defined in
condition 16.2 below.
16.2 An Event Outside Our Control
means any act or event beyond Our reasonable control, including
without limitation strikes, lock-outs or other industrial action by
third parties, civil commotion, riot, invasion, terrorist attack or
threat of terrorist attack, war (whether declared or not) or threat
or preparation for war, fire, explosion, storm, flood, earthquake,
subsidence, epidemic or other natural disaster, or failure of
public or private telecommunications networks or impossibility of
the use of railways, shipping, aircraft, motor transport or other
means of public or private transport.
16.3 If an Event Outside Our Control
takes place that affects the performance of Our obligations under a
(a) We will contact you as soon as
reasonably possible to notify you; and
(b) We will take steps to minimise the
effect of the delay. Provided We do this We will not be liable for
delays caused by the event, but if there is a risk of substantial
delay you may contact Us to end the Contract and receive a refund
for any Services you have paid for but not received.
17. Other important
17.1 We may transfer this agreement to
someone else. We may transfer Our rights and obligations under a
Contract to another organisation, but this will not affect your
rights or Our obligations under these Terms.
17.2 You need Our consent to transfer
your rights to someone else. You may only transfer your rights or
your obligations under these Terms to another person if We agree in
17.3 Nobody else has any rights under
this Contract. This contract is between you and Us. No other person
shall have any rights to enforce any of its terms.
17.4 If a court finds part of this
contract illegal, the rest will continue in force. Each condition
contained in these Terms operates separately. If any court or
relevant authority decides that any of them are unlawful or
unenforceable, the remaining conditions will remain in full force
17.5 Even if We delay in enforcing
this Contract, We can still enforce it later. If We fail to insist
that you perform any of your obligations under these Terms, or if
We do not enforce Our rights against you, or if We delay in doing
so, that will not mean that We have waived Our rights against you
and will not mean that you do not have to comply with those
obligations. If We do waive a default by you, We will only do so in
writing, and that will not mean that We will automatically waive
any later default by you.
17.6 Which laws apply to this Contract
and where you may bring legal proceedings. These Terms are governed
by English law and you can bring legal proceedings in respect of
the Services in the English courts. If you live in Scotland you can
bring legal proceedings in respect of the Services in either the
Scottish or the English courts. If you live in Northern Ireland you
can bring legal proceedings in respect of the Services in either
the Northern Irish or the English courts.